Privacy Policy

This site is operated by Media Mates Australia Pty Ltd (ACN 698 578 700), trading as Media Mates ("we", "us", "our"). We are a senior-led performance marketing and SEO consultancy based in Australia. Contact: tejas@mediamates.com.au.

When you submit our consultation form we collect:

• Your name and email address
• Your website URL
• The challenge you'd like to improve and the channels you're running or considering
• Any additional context you choose to share
• Basic technical metadata (user agent, submission timestamp) used only to prevent spam

We also automatically collect limited technical information through analytics and advertising pixels (see below): IP address, device and browser type, referring URL, pages viewed, ad click identifiers (e.g. gclid, fbclid), and interactions such as form submissions.

We use this information solely to respond to your enquiry, schedule a consultation, and follow up with related recommendations. We do not use it for automated marketing, we do not add you to any newsletter without your consent, and we do not sell or rent it to anyone.

Submissions are stored in our backend database (hosted on Lovable Cloud / Supabase infrastructure). Access is restricted to Media Mates personnel who need it to respond to your enquiry. Copies of your submission are also delivered to our internal inboxes at tejas@mediamates.com.au and tejascpk@gmail.com.

We do not share your information with third parties for their marketing purposes. We may share it with service providers strictly necessary to operate this site and its email delivery (hosting, email infrastructure), and where required by Australian law.

We retain enquiry data for as long as it's reasonably needed to serve you and to keep normal business records. You can request deletion at any time by emailing us.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access the personal information we hold about you, ask us to correct it, or ask us to delete it. Email tejas@mediamates.com.au and we'll action reasonable requests within 30 days.

This site uses cookies and similar technologies from analytics and advertising providers so we can understand how the site performs, measure ad conversions, and show relevant ads to visitors on other platforms ("remarketing" or "retargeting").

Analytics

• Google Analytics 4 — measures site usage, page views, and traffic sources. Sets first-party cookies and processes IP addresses. See Google's privacy policy.

Advertising & remarketing pixels

• Google Ads tag — conversion tracking and remarketing on Google Search, YouTube and the Google Display Network. Learn more.
• Meta Pixel (Facebook and Instagram) — conversion tracking and remarketing. Meta privacy policy.
• TikTok Pixel — conversion tracking and remarketing on TikTok. TikTok privacy policy.
• LinkedIn Insight Tag — conversion tracking and remarketing on LinkedIn. LinkedIn privacy policy.
• Reddit Pixel — conversion tracking and remarketing on Reddit. Reddit privacy policy.

These tools may collect pages viewed, ad-click identifiers, hashed identifiers derived from your interaction (e.g. when you submit the form), device and browser information, and IP address. They do not receive the plain text of your form submissions from us.

How to opt out

• Use your browser's private/incognito mode or built-in tracking protection.
• Adjust your ad preferences at Google Ads Settings, Meta Ad Preferences, and equivalent settings inside TikTok, LinkedIn and Reddit.
• Install a broad opt-out tool such as the Google Analytics Opt-out Add-on or a reputable tracker-blocking extension.

The analytics and advertising providers listed above are based outside Australia (primarily in the United States and Europe) and process the data described above on servers in those regions. By using this site you consent to your information being transferred and processed outside Australia in accordance with their privacy policies.

If you reach this page from an ad on Google, Meta, TikTok, LinkedIn, Reddit or similar platforms, those platforms may set their own cookies subject to their own privacy policies. We only receive the information you submit through the form on this site.

We may update this policy from time to time. The "Last updated" date at the top of the page shows when it was last revised.

If you're not satisfied with how we've handled your personal information, please contact us first. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.